Appointments

Urgent appointments

For urgent appointments on the day (or within the next day or so) you will need to complete an e-Consult form. You can find the link below or on our home page or by calling reception and asking for a text message link to be sent to you. If you are unable to complete an e-consult link on your own, reception can complete one for you over the phone, please be advised this is a longer process and will take a few minutes to complete.

Please note e-consults are live between 8am and 3:30pm Monday- Friday. If you need help outside of these hours please call reception on 01420477968, however please note depending on the problem you may be advised to go to the local walk in centre in Petersfield or to complete an eConsult the next day.

https://pinehillsurgery.webgp.com

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

There are a limited number of book ahead appointments that can be booked up to 4 weeks in advance. 

Non-urgent advice: Please note

The telephone lines are busiest in the mornings and especially on Mondays.

The telephone system operates a queuing system, and your call will be answered as soon as the receptionist is able to process the call before yours.

Your appointment

Surgeries normally run from 8:30 am to 12:00 pm & 2:00 pm to 5:40 pm. 

However you choose to contact us, please

  • be patient if your call is not answered immediately.
  • make your call as brief as possible to allow us to deal with the next call.
  • note that each patient has been allocated a 10 minute appointment.

If you have several problems or queries, you may need to book a double appointment.

If a relative or friend to accompanies you to your appointment, please introduce him/her to the doctor.

Cancelling or changing an appointment

To cancel your appointment:

Extended Access

Appointments are available from 6:30 pm to 8:00 pm on weekdays and from 9:00 am to 5:00 pm on Saturdays.

These appointments can be either remote or face-to-face and are held at various locations. Please ask the reception staff if you would like to book any of these slots.

On the day Telephone Consultations

Please note these are for URGENT problems – and if you consider your problem is urgent you should be available to answer the phone as soon as the doctor calls you and be available to attend the Surgery if the doctor feels he/she needs to examine you.

If this is not possible then your call is probably not urgent and you should book a routine appointment or use our online contact form as an alternative method of contacting the GP direct.

Currently, a lot of time and resources are wasted when calls are not answered the first time the doctor calls.

Urgent Cases

To assist the doctors in prioritising and directing patients to the correct healthcare professional, the doctors at this surgery will ring patients in the first instance for these cases. Appointments will then be scheduled in terms of priority. 

Routine Nurse Appointments

All nurses are available by appointment for smears, blood pressure checks, vaccinations, contraception advice, asthma and diabetes checks, injections, baby immunisations and dressings. If you require an appointment for a blood test, ECG or blood pressure check, please request for an appointment with the Health Care Assistant. 

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.