Practice Policies & Patient Information
GP Net Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Pinehill Surgery in the last financial year was £67,598 before tax and National Insurance. This is for 0 full time GPs and 2 part time GPs who worked in the practice for more than six months.
Named Accountable GP
The NHS requires that every patient is allocated a named accountable GP. All registered patients at the practice have been allocated a named GP. Newly registered patients will be allocated a named GP within 21 days of registering. This is for administrative purposes only. You retain the right to see any of our healthcare professionals.
What does ‘accountable’ mean?
The named accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required.
This new arrangement has been introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf.
Does the requirement mean 24-hour responsibility for patients?
No. The named GP will not:
- take on responsibility for the work of other doctors or health professionals
- take on 24-hour responsibility for the patient, or have to change their working hours.
- be the only GP or clinician who will provide care to that patient
Can patients choose their own named GP?
Patients have been allocated a named GP by the practice. However, if a patient requests a particular GP, reasonable efforts will be made to accommodate their preference.
Do patients have to see the named GP when they book an appointment with the practice?
No. Patients are free to choose to see any healthcare professional in the practice.
If you would like to know who your named accountable GP is, or you have a preference as to which GP you are allocated, please contact the Surgery for more information using the Contact us form.
Newsletters
Privacy (Fair Processing) Notice
This Privacy This privacy notice explains why Pinehill Surgery collects information about you, how we keep it safe and confidential and how that information may be used.
Who we are and what we do
Pinehill Surgery is responsible for providing Primary Care services for the local population of Whitehill & Bordon and the surrounding area.
Using your information
Patients
In order to support your care, health professionals maintain records about you. We take great care to ensure your information is kept securely, that it is up to date, it is accurate and used appropriately. All of our Practice staff are fully trained to understand their legal and professional obligations to protect your information and will only look at your information if they need to. They will only look at what they need to in order to do things like book you an appointment, give general health advice, provide you with care and if necessary refer you to other services.
Staff
We collect staff personal confidential information for personnel purposes. This may include, name, date of birth, address, health related information, bank details, other correspondence.
What kind of information do we use?
As a General Practice we hold information about our patients and staff including medical records, complaints and concerns, and personnel records. The information they contain include;
- Your name, address, your date of birth, NHS number and contact details
- Next of kin
- What treatment you have received and where you received it – consultation information
- Results of investigations, like laboratory tests, x-rays etc.
- Referrals, communications regarding your care in other organisations
- Communications from you including concerns or complaints you have raised about your health care provision
- Staff records, including personal confidential details, health and disciplinary records
What do we use your Personal Confidential Data for?
The areas where we regularly use your personal confidential information include:
Patients
- For your direct care needs
- Responding to your queries, compliments or concerns
- Where there is a provision permitting the use of confidential personal information under specific conditions, for example to:
- understand the local population needs and plan for future requirements, which is known as “Risk Stratification for commissioning”
Staff
- To maintain staff records
We may share your information with other organisations
We may share pseudonymised, anonymised and aggregated statistical information with other organisations for the purpose of improving local services, research, audit and public health; for example understanding how health conditions spread across our local area compared against other areas.
We do not share information that identifies you unless we have a fair and lawful basis such as:
- You have given us permission; consented
- We need to act to protect children and vulnerable adults;
- When a formal court order has been served upon us;
- When we are lawfully required to report certain information to the appropriate authorities e.g. to prevent fraud or a serious crime;
- Emergency Planning reasons such as for protecting the health and safety of others;
- When permission is given by the Secretary of State or the Health Research Authority on the advice of the Confidentiality Advisory Group to process confidential information without the explicit consent of individuals
- To check the quality and efficiency of the health services we provide
- Prepare performance reports on the services we provide
- Work out what illnesses people may have in the future, so we can plan and prioritise services and ensure these meet the needs of patients in the future
The law provides some NHS bodies, particularly NHS Digital, (formally the Health and Social Care Information Centre) with ways of collecting and using patient data that cannot identify a person to help Commissioners to design and procure the combination of services that best suit the population they serve.
A full list of details including the legal basis, any Data Processor involvement and the purposes for processing information can be found in Appendix A.
What safeguards are in place to ensure data that identifies you, our patient, is secure?
We only use information that may identify you in accordance with the Data Protection Act 2018. The Data Protection Act requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare.
Everyone working for the NHS has a legal duty to keep information about you confidential. The NHS Care Record Guarantee and NHS Constitution provide a commitment that all NHS organisations and those providing care on behalf of the NHS will use records about you in ways that respect your rights and promote your health and wellbeing.
The NHS Digital Code of Practice on Confidential Information applies to all of our staff, and they are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. All staff are expected to make sure information is kept confidential and receive annual training on how to do this. This is monitored by the practice.
We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it).
We ensure external organisations that process data and support us are legally and contractually bound to operate and proven security arrangements are in place where data that could or does identify a person are processed.
The practice has a senior member of staff responsible for protecting the confidentiality of patient information. This person is called the Caldicott Guardian. The contact details of our Caldicott Guardian are as follows:
Caldicott Guardian – Dr Poorvie Hewa Pathiranage, GP Partner
How long do we hold information for?
All records held by the practice will be kept for the duration specified by national guidance from Information Governance Alliance, http://systems.digital.nhs.uk/infogov/iga/rmcop16718.pdf.
You have a right to opt out of data sharing and processing
The NHS Constitution states ‘You have a right to request that your personal confidential information is not used beyond your own care and treatment and to have your objections considered’. For further information please visit: https://www.gov.uk/government/publications/the-nhs-constitution-for-england
Type 1 opt-out. If you do not want personal confidential information that identifies you to be shared outside your GP practice you can register a ‘Type 1 opt-out’ with your GP practice. This prevents your personal confidential information from being used except for your direct health care needs and in particular circumstances required by law, such as a public health emergency like an outbreak of a pandemic disease. Patients are only able to register the opt-out at their GP practice and your records will be identified using a particular code that will stop your records from being shared outside of your GP Practice.
Patients should be aware that opting out of sharing information for your direct care may result in you being unable to access some services which require this consent.
Type 2 opt-out. NHS Digital collects information from a range of places where people receive care, such as hospitals and community services. To support NHS constitutional rights, patients within England are able to opt out of their personal confidential information being shared by NHS Digital for purposes other than their own direct care. If you do not want your personal confidential information to be shared outside of NHS Digital you can register a ‘Type 2 opt-out’ with GP practice.
For further information and support relating to Type 2 opt-outs please visit the website at http://content.digital.nhs.uk/article/7072/Applying-Type-2-Opt-Outs More information is available on NHS Digital Your personal information choices.
Your GP surgery and NHS Digital takes the responsibility for looking after care information very seriously. Please follow the NHS Digital links on how we look after information for more detailed documentation.
NHS England recognises the importance of protecting personal and confidential information in all that we do, all we direct or commission, and takes care to meet its legal duties. Follow the links on the How we use your information page for more details.
Gaining access to the data we hold about you
If you wish to have sight of, or obtain copies of your own personal health care records you will need to apply to the Practice Manager, the hospital or any other NHS organisation which has provided your health care.
- View this or request copies of the records by making a subject access request.
- Request information is corrected
- Have the information updated where it is no longer accurate
- Ask us to stop processing information about you where we are not required to do so by law
Everyone has the right to see, or have a copy of information that is held about them. If you want to access your data you must make the request in writing to the Practice Manager. Under special circumstances, some information may be withheld. If you wish to have a copy of the information we hold about you, please note that there may be a charge for this.
You can do this by writing to us at Pinehill Surgery, Pinehill Road, Bordon GU35 0BS
Please note that you can also access your personal medical information using the Patient Access online portal, and print off any documentation you require. To do this you will need to come to the surgery with photographic I.D. Please see the section of our website which explains this.
What is the right to know?
The Freedom of Information Act 2000 (FOIA) gives people a general right of access to information held by or on behalf of public authorities, promoting a culture of openness and accountability across the public sector. You can request any information that the practice holds, that does not fall under an exemption. You may not ask for information that is covered by the Data Protection Act under FOIA. However you can request this under a Subject Access Request – see section above ‘Gaining access to the data we hold about you’.
Your request must be in writing and can be either posted or emailed to: Pinehill Surgery, Pinehill Road, Bordon GU35 0BS [email protected]
For independent advice about data protection, privacy, data sharing issues and your rights you can contact:
Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745
Email: [email protected] or Visit the ICO website.
Complaints or questions
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring concerns to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. The practice Complaints Procedure can be found on our website.
Please direct all complaints to the Practice Manager, Claire Hunt.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review.
Definitions of information/data:
- Data Processor – An organisation or body that processes, reviews, updates or amends, or stores information about individuals.
- Data Controller – An organisation or body that determines the purposes for which and the manner in which any personal data are processed.
- Personal Confidential Information – this term describes personal information or data about identified or identifiable individuals, which should be kept private or secret. For the purposes of this notice ‘personal’ includes the Data Protection Act definition of personal data, but it is adapted to include deceased as well as living people. ‘Confidential’ includes both information ‘given in confidence’ and ‘that which is owed a duty of confidence’ and is adapted to include ‘sensitive’ as defined in the Data Protection Act.
- Pseudonymised – this is data that has undergone a technical process that replaces your identifiable information such as NHS number, postcode, date of birth with a unique identifier, which obscures the ‘real world’ identity of the individual patient to those working with the data.
- Anonymised – this is data about individuals but with identifying details removed so that there is little or no risk of the individual being re-identified
- Aggregated – anonymised information that is grouped together so that it doesn’t identify individuals
We are required by law to provide you with the following information about how we handle your information.
| Data Controllers contact details
|
Dr Poorvie Hewa Pathiranage & Dr Ashraf Zaman
Pinehill Surgery, Pinehill Road, Bordon GU35 0BS |
| Data Protection Officer contact details
|
Caroline Sims – You can contact Caroline at the Pinehill Surgery, Pinehill Road, Bordon, Hampshire, GU35 0BS or on 01420 477968 |
| Purpose of the processing
|
· To give direct health or social care to individual patients.
· For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care. · To check and review the quality of care. (This is called audit and clinical governance). |
| Lawful basis for processing
|
These purposes are supported under the following sections of the GDPR:
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…” Healthcare staff will also respect and comply with their obligations under the common law duty of confidence. |
| Recipient or categories of recipients of the processed data
|
The data will be shared with:
· healthcare professionals and staff in this surgery; · local hospitals; · out of hours services; · diagnostic and treatment centres; · or other organisations involved in the provision of direct care to individual patients. |
| Rights to object
|
· You have the right to object to information being shared between those who are providing you with direct care.
· This may affect the care you receive – please speak to the practice. · You are not able to object to your name, address and other demographic information being sent to NHS Digital. · This is necessary if you wish to be registered to receive NHS care. · You are not able to object when information is legitimately shared for safeguarding reasons. · In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm. · The information will be shared with the local safeguarding service Hampshire Safeguarding Children Board http://www.hampshiresafeguardingchildrenboard.org.uk/ |
| Right to access and correct | · You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – www.pinehillsurgery.co.uk
|
| Retention period
|
GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016
or speak to the practice. |
| Right to complain
|
In the event that you feel your GP Practice has not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal information, you should raise your concerns in the first instance to in writing to the Practice Manager at Pinehill Surgery, Pinehill Road, Bordon GU35 0BS.
If our remain dissatisfied with our response you can contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by going to https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113 |
| Data we get from other organisations | We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service. |
Appendix A
Who we share your information with and why
| Activity | Rationale |
| Clinical Commissioning Group | Purpose – Anonymous information is shared to plan and design care services within the locality
Legal Basis – non identifiable data only Data Processor – Fareham & Gosport & SE Hants CCG |
| Individual Funding Requests – The CSU | Purpose – We may need to share your information with the Individual Funding Request (IFR) team for the funding of treatment that is not normally covered in the standard contract
Legal Basis – The clinical professional who first identifies that you may need the treatment will explain to you the information that is needed to be collected and processed in order to assess your needs and commission your care; they will gain your explicit consent to share this. Data processor – We ask NHS South, Central and West Commissioning Support Unit (CSU) to do this on our behalf. |
| Summary Care Records
|
Purpose – limited Personal identifiable data is shared with the Summary Care Record to help with emergency doctors and nurses help you when you contact them when the surgery is closed.
Legal Basis – This is for your direct care and in an emergency – you can opt out of your record being shared Data Processor – Central NHS database |
| In practice – MJOG text messages | Purpose – To keep you informed of appointments and include you in any health campaigns or services applicable to you.
Legal Basis – data is maintained and stored in practice. Data Processor – Pinehill Surgery |
| 1. Care and Health Information Exchange (CHIE)
(Previously known as the Hampshire Health Record (HHR)) |
Purpose – The CHIE is an electronic summary record for people living in Hampshire, Portsmouth and Southampton. GP Surgeries, hospitals, social care and community care teams collect information about you and store it electronically on separate computer systems. It brings together information in your health records from different parts of the NHS to assist with your direct care – you may opt out of having your information shared on this system. This record contains more information than the SCR, but is only available to organisations in Hampshire. For more information Visit www.hantshealthrecord.nhs.uk
Legal Basis – This service is for your direct care
Data Processor – Local NHS organisation |
| Other GP practices within Fareham & Gosport and SE Hants CCG in relation to the GP Extended Access Service (GPEAS)
|
Purpose – We will enable other GP’s and staff in other GP practices to have access to your medical record to allow you to receive medical care within that service.
Legal Basis – this service is for your direct care and is fully consented: permission to share your medical record will be gained prior to an appointment being made in the service and again once you are in the consultation.
Data processor – Your registered surgery will continue to be responsible for your full medical record |
| Southern Health Community Teams (SHFT)
· Physio/OT · OPMH · District Nurses
|
Purpose – SHFT will access your records when you have been referred to them for your further medical care. This enables the clinical team to have up to date information about your condition and status to allow you to receive acute medical care within that service.
Legal Basis – this service is for your direct care and is implied consent; that is by accepting the referral you understand that the team involved will be granted access your record for your care.
Data Processor – Your registered surgery will continue to be responsible for your full medical record. |
| Pharmacists from the CCG | Purpose – to provide monitoring and advice in line with the national directive for prescribing. Anonymous data is collected by the CCG.
Legal Basis – direct care
Data Processor – Fareham & Gosport and SE Hants CCG |
| MASH – Multi Agency Safeguarding Board – Safeguarding Children
Safeguarding Adults |
Purpose – We share information with health and social care authorities for safeguarding issues
Legal Basis – Because of public Interest issues, e.g. to protect the safety and welfare of Safeguarding we will rely on a statutory basis rather than consent to share information for this use.
Data Processor –Multi Agency Safeguarding Authorities. |
| Risk Stratification | Purpose – Risk stratification is a process for identifying and managing patients who are at high risk of emergency hospital admission.
Risk stratification tools use various combinations of historic information about patients, for example, age, gender, diagnoses and patterns of hospital attendance and admission and primary care data collected from GP practice record systems.
GPs will be able to identify which of their patients are at risk in order to offer a preventative service to them.
Legal Basis – Risk stratification has been approved by the Secretary of State, through the Confidentiality Advisory Group of the Health Research Authority
NHS England encourages GPs to use risk stratification tools as part of their local strategies for supporting patients with long-term conditions and to help and prevent avoidable hospital admissions and to promote quality improvement in GP practices.
Data Processors – NHS South, Central and West Commissioning Support Unit (CSU) to assist us with providing Risk Stratification tools.
Data Processing activities for Risk Stratification – The GP practice instructs its GP IT system supplier to provide primary care data identifiable by your NHS Number.
Opting Out – If you do not wish information about you to be included in our risk stratification programme, please contact the GP Practice. They can add a code to your records that will stop your information from being used for this purpose. Further information about risk stratification is available from: https://www.england.nhs.uk/ourwork/tsd/ig/risk-stratification/ |
| Quality monitoring, concerns and serious incidents | Purpose – We need to ensure that the health services you receive are safe, effective and of excellent quality. Sometimes concerns are raised about the care provided or an incident has happened that we need to investigate. You may not have made a complaint to us directly but the health care professional looking after you may decide that we need to know in order to help make improvements.
Legal Basis – The health care professional raising the concern or reporting the incident should make every attempt to talk to you about this and gain your consent to share information about you with us. Sometimes they can do this without telling us who you are. We have a statutory duty under the Health and Social Care Act 2012, Part 1, Section 26, in securing continuous improvement in the quality of services provided.
Data processor – We share your information with health care professionals that may include details of the care you have received and any concerns about that care. In order to look into these concerns we may need to talk to other organisations such as Fareham & Gosport and SE Hants CCG as well as other Public bodies and Government agencies such as NHS Improvement, the Care Quality Commission, NHS England as well as the Providers of your care. |
| Commissioning, planning, contract monitoring and evaluation | Purpose – We share aggregated, anonymous, patient data about services we have provided.
Legal Basis – Our legal basis for collecting and processing information for this purpose is statutory. We set our reporting requirements as part of our contracts with NHS service providers and do not ask them to give us identifiable data about you.
If patient level data was required for clarity and extensive evaluation of a service, consent will be gained for the surgery to share this information.
Data Processor – Various organisations, CCG, third party organisations commissioned by the NHS to perform actuarial services, NHS England
eConsult – online consultation |
| National Registries | National Registries (such as the Learning Disabilities Register) have statutory permission under Section 251 of the NHS Act 2006, to collect and hold service user identifiable information without the need to seek informed consent from each individual service user. |
| Surveys and asking for your feedback | Sometimes we may offer you the opportunity to take part in a survey that the practice is running. We will not generally ask you to give us any personal confidential information as part of any survey.
Legal Basis – you are under no obligation to take part and where you do, we consider your participation as consent to hold and use the responses you give us.
Data Processor – Survey Monkey & MJog |
| Research | Purpose – To support research oriented proposals and activities in our commissioning system
Legal Basis – Your consent will be obtained by the organisation holding your records before identifiable information about you is disclosed for any research. If this is not possible then the organisation wishing to use your information will need to seek formal approval from The Independent Group Advising on the Release of Data (IGARD) http://content.digital.nhs.uk/IGARD |
| Screening | Purpose – To support disease monitoring and health prevention for specific patients
Legal Basis – Your consent is sought either implicitly or explicitly. You are invited to be screened either by the practice or the screening provider directly. You can choose to consent or dissent at any point in the screening. |
| Hampshire County Council | Purpose – To support disease monitoring and health prevention for specific patients
Legal Basis – Your consent is sought either implicitly or explicitly. You are invited to be screened either by the practice or the screening provider directly. You can choose to consent or dissent at any point in the screening. |
| Other organisations who provide support services for us | Purpose – The Practice may use the services of additional organisations (other than those listed above), who will provide additional expertise to support the Practice. This will only be with your express consent
Legal Basis – We have entered into contracts with other organisations to provide some services for us or on our behalf.
Continence & Stoma Service – for direct care in providing continence products and monitoring.
i-Talk – Counselling service |
Rights & Responsibilities
You have the right to confidentiality under the Data Protection Act 1998 (DPA), the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply). If you think anything within your medical record is inaccurate.Your Patient Rights
Your rights and responsibilities to your GP Practice
South Eastern Hampshire CCG
Pinehill Surgery is part of the South Eastern Hampshire Clinical Commissioning Group. This is a single group representing 26 GP practices (with a population of approximately 200,000 patients) from Bordon in the North to Hayling Island in the South and Denmead to West Emsworth.
GPs from all practices are involved in work designed to improve the health and health experience of our patients. They look at the services provided by the hospitals we use and see if they can be improved or provided closer to home. It has a governing body made up of six local GPs, five officers, two lay members and a secondary care consultant.
Our vision is to commission excellent, integrated patient care for the population of South Eastern Hampshire. This means that the NHS care you receive should be of high quality wherever it is provided and whoever provides it. You’ll also have a big say in the way it’s provided.
To find out more information about the CCG, please visit http://www.southeasternhampshireccg.nhs.uk/
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
More Information
For further information visit the NHS Care records website
Zero Tolerance
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS. The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.